Privacy Policy

Invite-only beta and waitlist

When you text Sniffs, we store your phone number, messaging channel, waitlist request, message timestamps, and opt-out preferences. For invited accounts, we store your business profile, optional contact email, connection settings, and invitation usage. We use this information to provide access, send requested waitlist updates, prevent invitation abuse, and operate your grooming assistant. Text STOP to stop waitlist updates on that channel. Contact support@sniffs.ai to request account or waitlist deletion. Private setup and sign-in links should not be shared.

Connected accounts and Sniffs Vault

If you choose to save a business login, we store its service name, destination and encrypted credentials. Google connections use your explicit OAuth grant; we do not collect your Google password. Supported Google connection tokens are encrypted using a key stored separately from the application database. Passwords and reusable connection tokens are not supplied to the conversational AI model.

Connections are scoped to your grooming business. Calendar access supports appointment workflows; Gmail access starts as read-only. Connected account data is used for the grooming tasks you request, not advertising or general-purpose model training. Browser connections will show their actual setup and verification state; saving a login alone does not authorize arbitrary website activity.

Disconnect removes the active stored credential and prevents new use by Sniffs. You can separately revoke Google authorization in your Google account settings. Encrypted copies may remain in retained backups, currently up to 89 days. We retain limited connection activity records for security and troubleshooting. Issue reports you submit are stored with your account; please do not include passwords.

Client and pet exports

Choosing a CSV reads it locally in your browser. When you select Review import, the mapped fields are sent to Sniffs for validation. Confirming an import stores client names and phone numbers, pet details, selected notes, source IDs, import timestamps, and an import result. We do not retain the original CSV file. These records belong to your grooming business and can be retrieved by your assistant; matching records may be processed by OpenAI when answering your requests. Importing a phone number does not create messaging consent. Export notes are a snapshot, and changes in your previous software do not sync automatically. Contact support@sniffs.ai for corrections or deletion requests.

1. Introduction

Sniffs.ai ("we", "us", or "our") operates the sniffs.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information in the following ways:

Account Information: Beta accounts use your verified phone number and private sign-in links. We store your business profile and optional contact email. Connecting Google is a separate permission grant, not a Sniffs password.

Business Information: When you use our platform, we collect information about your pet grooming business including business name, phone number, email, services, pricing, hours, and policies. This information is provided by you or scraped from your public website with your consent.

Conversation Data: We store conversations between your AI agent and your clients so the agent can resolve booking inquiries on your behalf and so you can review the transcripts inside your dashboard. Conversation data is your data — we do not sell it, and we do not use it to train any general-purpose foundation model. See “Use of Your Data for Model Improvement” below for full controls.

Instagram Data: If you connect your Instagram account, we access your Instagram Business account information and messages through the Meta Graph API to enable automated responses to client inquiries.

3. How We Use Your Information

We use the information we collect to:

- Provide, maintain, and operate our AI agent service

- Configure your agent to accurately represent your business (services, pricing, hours, policies)

- Process bookings and manage client conversations

- Send you service-related notifications and updates

- Detect abuse, fraud, and platform-safety issues (e.g. spam, prompt-injection attempts)

- Respond to your inquiries and provide customer support

4. Use of Your Data for Model Improvement

We do not use your conversation data, business data, or pet-owner messages to train any general-purpose foundation model. Period.

We may use aggregated, de-identifiedsignals (for example: average response latency, intent-classification accuracy, escalation rate) to improve the Sniffs Engine’s domain logic — pricing rules, breed knowledge, safety guardrails. These signals never include your customers’ names, phone numbers, or message contents.

Opt out: You can opt your business out of all model-improvement signals at any time by emailing privacy@sniffs.ai. The opt-out applies within 24 hours and is permanent for your account.

5. Data Sharing

We do not sell your personal information. We may share your information with:

- Service Providers: Third-party services that help us operate our platform (Railway for beta database and application hosting, OpenAI for the text assistant, Telnyx for SMS and WhatsApp, and Vercel for website hosting; legacy services may also use Supabase and Anthropic)

- Meta/Instagram: When you connect your Instagram account, message data flows between our platform and Meta's APIs

- Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational security measures to protect your information. All data is encrypted in transit (TLS) and at rest. Access to personal data is restricted to authorized personnel only.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

You have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data

- Object to processing of your data

- Export your data in a portable format

9. Instagram and Meta Data

When you connect your Instagram account through our platform, we access your data in accordance with Meta's Platform Terms. We only access the permissions you explicitly grant during the connection process. You can revoke our access at any time through your Instagram settings or by disconnecting from our dashboard.

10. Data Deletion

To request deletion of your data, email us at privacy@sniffs.ai or visit sniffs.ai/data-deletion. We will process your request within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@sniffs.ai.